All Policies

Below you will find all of our store policies. If you have any questions, please contact us at chris@machineryuk.co.uk. Or call us on 01254697886

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at chris@machineryuk.co.uk. Returns must be sent to: Unit 3, Deanfield Court, Link 59 Business Park, Clitheroe, BB7 1QS.

If your return is accepted, we'll send you a return shipping label and instructions. Items sent back without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

Exceptions / Non-returnable items
Certain items cannot be returned, including perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, or gases. We also cannot accept returns on sale items or gift cards.

Exchanges
For any items delivered damaged or in need of exchange, please contact our office on 01254 697886 or email us at chris@machineryuk.co.uk.

European Union 14-day cooling off period
If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Refunds
We will notify you once we've received and inspected your return. If approved, you'll be automatically refunded on your original payment method within 10 business days. If more than 15 business days have passed since we approved your return, please contact us at chris@machineryuk.co.uk.

Shipping Policy

All items are shipped same day on a 24-hour courier service. Tracking numbers are included so all purchases are fully tracked.

Privacy Policy

We collect and use your personal information to provide our services, process orders, and improve your shopping experience. We do not sell your personal information to third parties.

Information we collect includes contact details, financial information, account information, transaction information, device information, and usage information.

You have rights over your personal information including the right to access, delete, correct, and port your data. UK and EEA residents have additional rights under applicable data protection laws.

For the full privacy policy or to exercise your rights, please contact us at chris@machineryuk.co.uk.

Terms of Service

By using the Machinery UK store and website, you agree to the following terms and conditions.

Orders
When you place an order, you are making an offer to purchase. Machinery UK reserves the right to accept or decline your order for any reason. Your order is not accepted until we confirm acceptance and process payment.

Prices and Billing
Prices are subject to change without notice. The price charged will be the price in effect at the time the order is placed. Posted prices do not include taxes or shipping unless stated otherwise.

Shipping and Delivery
We are not liable for shipping and delivery delays. All delivery times are estimates only. Once products are transferred to the carrier, risk of loss passes to you.

Returns
Your purchases are subject to return solely in accordance with our Return Policy above.

Prohibited Uses
You may only use our services for lawful purposes. You may not use our services for any unlawful, malicious, or harmful activity.

For the full Terms of Service, please contact us at chris@machineryuk.co.uk.